Apple has determined that certain Seagate 1TB hard drives used in
21.5-inch and 27-inch iMac systems may fail. These systems were sold
between October 2009 and July 2011.
Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.
Apple is contacting affected iMac owners who
provided a valid email address during the product registration process
to let them know about this program. If you have not been contacted, but
think you have a 1TB Seagate hard drive, you can enter your serial
number below to see if it's part of this program.
Replacement Process
If your iMac has an affected hard drive, please choose one of the options below to get it replaced:- Apple Retail Store - Set up an appointment with a Genius.
- Apple Authorized Service Provider - Find one here.
- Apple Technical Support - Contact us for local service options.
You will need to have the original OS installation
discs that were shipped with your product in order to re-install your
operating system, other applications and any backed up data after your
hard drive is replaced.
If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iMac.
The program covers affected iMacs for three years
after the first retail sale of the unit or until April 12, 2013,
whichever provides longer coverage for you. Apple will continue to
evaluate service data and will provide further updates to this program
as needed.
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