Overview
The HP Software, driver and firmware download pages on the Business
Support Center web site are available to provide you access to software
program and utilities, hardware firmware, operating system drivers and
other available downloads that can be used to solve problems, maintain,
manage or upgrade your HP products.
Getting Started
To access download files availabel on the HP
Business Support Center web site, you must first identify your product
using the product selector, then choose the relevant operating system
and download language. From there, you will be presented a list of
available downloads. The available downloads will be categorized by the
type of file such as hardware OS Driver, BIOS Firmware, Software
programs and utilities, etc. Clicking on the type of file from the
category list will move you to that part of the page where those files
are shown. You can click on the title of the file to see further
information about the download, or click the "Download" button to
initiate access to download the file itself. In some cases you’ll see a
link called "Obtain Software" instead of the "Download" button. This
is simply a means to take you to additional information or instructions
that you must see before accessing the download. Some of these links
may lead to non-HP websites.
Frequently Asked Questions
How do I know if my HP product needs an update that requires a download?
Answer:
You should look for a link on the software/driver page that provides
access to a tool that will diagnose problems with your product. There
may be several tools, some specific to your product, others more general
purpose. A good tool to try is Instant Support Professional Edition.
This tool will analyze your product for errors, look for drivers or
other files that need to be updated with a download and recommend the
appropriate file. Be aware that Instant Support Professional Edition
isn’t supported for all HP products at this time. If you can’t find a
tool to automatically diagnose your HP product, then you might try
browsing or searching for documents that describe the issue you’re
having or the improvement you’re trying to make. These documents
typically have information on what to do next.
How do I determine the best driver to download and install?
Answer:
Please look for links to documents or tools that help you determine
which is the best driver to download and install. Instant Support
Professional Edition is an excellent tool that will examine the status
of drivers on your PC and compare them to what files are available for
download. If you need an update, it will recommend the best fit.
I downloaded the file I want, but now I can’t find it – where did it go?
Answer:
When you clicked the “Download" button, you were presented a download
transaction window from the HP ftp servers. This window gave you the
option to save the target file. When you clicked the SAVE option
button, a navigation menu appears prompting you to choose a location
where the file will be saved. If you click “OK" without choosing a
specific location, the file will be saved to a default location. Please
write down the default location (or the alternate location of your
choice) and the file name before clicking “OK" again. Once the download
is completed, open your file explorer and navigate to that directory.
When you find the downloaded file on your system, open that file and
begin the installation process.
I identified my product and operating system but I don’t see the download file I expected - what do I do now?
Answer:
HP supports and provides drivers for operating systems for HP-branded,
warranty-replaced, or factory-installed hardware that is shipped on or
supported by the product. For example, computers that came with
Microsoft Windows Vista® will generally only have Windows Vista drivers
available for download from the HP’s Software & Downloads Web site.
The reasons HP may not have software or drivers available include the following:
- You may already have the latest driver included in your operating system. Operating systems usually come with basic drivers for common components and peripherals. To install the driver, you may just need to use the operating system’s Add New Hardware features.
- Not all problems require a download to fix them.
- There may be no driver or software file related to the issue you are trying to resolve and some other problem is causing your product to function improperly. For example, a PC fan, mouse, printer port, hard drive, or USB port do not typically require you to install a driver for them to function. If one of these types of components is not working, you may need to troubleshoot the issue to find what is really going wrong.
- Some error messages will prompt you to repair or install a specific file. For example, Microsoft Windows may generate the following error:Windows could not start because the following file is missing or corrupt:\system32\hal.dllIn this example, HP would not provide the "hal.dll" file as a download. You would need to repair the operating system to fix the error using troubleshooting instructions. Try searching on the specific error message to find a solution. In some instances, the operating system manufacturer may also provide a download to fix such errors.
- HP occasionally discontinues supporting and providing drivers for older operating systems (example: Windows 95 or Windows 98). In some instances, drivers may remain available as-is or may be available directly from the discontinued operating system
- A software or driver has not been tested and qualified for a given operating system. For example, if you have a ten year old printer, it may not be supported on a newer operating system such as Windows Vista.
- The file you need may be provided by another (non HP-branded) manufacturer (example: NVidia chipset or Lexmark printer). Check to see if the product or device you need a file for is provided on another manufacturer's Web site.
What do I do if I have problems downloading the file I want?
Answer:
Firewall issues are a common cause of download problems. Contact your
Internet Service Provider (ISP) to ensure that ftp traffic is allowed
through its routers. If you have a business firewall, contact your
System Administrator for assistance.
Sometimes the use of download managers or
download enhancement software can cause downloads to fail. Disable this
software and retry the download.
If you updated your Internet browser, operating system, or network
recently, this could impact your ability to download effectively. Check
your current settings to ensure they are correct.
If you are using the Macintosh OS X
operating system software firewall, you may not be able to download
effectively with this feature enabled. Check properties and settings
for this feature by going to System Properties/Sharing
.
If you are using the Windows XP operating system, you should check to see if you have the Internet Connection Firewall enabled.
- This is available by going to Start, Settings, Control Panel, Network Connections .
- If you are using Dial up, you will see a listing for the Dial Up connection, if you are using a Broadband connection you will see that listing etc.....
- Right click on the connection you are using and left click on Properties .
- Click the Advanced tab.
- You will see the Internet Connection Firewall settings. If the box is not checked, skip the remaining steps. If the box is checked, click on the Settings button near the lower right corner. This will open a box detailing what services can be accessed via the internet. Ensure that FTP Server is checked.
If you’ve tried the solutions above and
still can’t get the download to work, or have found that ftp traffic is
restricted due to firewall protections that cannot be changed, try to
obtain the file via http protocol. See "What do I do if my company
firewall restricts access to ftp" below.
How do I know what Operating System I have?
Answer:
For Windows computers, the operating system version appears on one of
the screens when you first start up your computer (example: Windows XP,
Windows Vista).
For MAC computers, you can find the
operating system under the Apple symbol in the Mac OS Menu bar at the
top of the screen. Open the menu and select “About this Mac". The window
will display the Mac OS version.
For instructions on how to determine if you have a 32Bit or 64Bit version of Windows, see
the following Microsoft support article.
To determine if you have a 32Bit or 64Bit version of Linux, at the command line, enter the command:
uname - a
What if my Operating System is not listed?
Answer:
If your operating system is not listed, HP does not currently have
software or driver downloads available for your product for that
operating system, or they are not available in the language you have
chosen. Here are some options if no downloads are listed for your
operating system:
- Try installing the device using the “Add New Hardware" wizard in Windows operating systems. Drivers for some peripheral products (cameras, printers, scanners, etc.) are pre-installed in the operating system and don’t require downloading a new driver.
- If you are looking for original Pavilion or Presario PC drivers, try using the Application Recovery feature included on the Recovery partition or Recovery discs.
- If the product you are trying to install is not made by HP, you may be able to find drivers and software downloads from the original manufacturer’s Web site.
- Visit the HP Web site again later to see if new downloads have been made available.
- For Linux printer drivers, go to http://hplip.sourceforge.net/supported_devices/index.html to determine if your printer product is supported by HP’s Linux (HPLIP) driver. Most major Linux operating systems (known as “distros") routinely pick up the latest HPLIP software from this SourceForge site and integrate it into their distro so you may already have support for your HP printer product within your Linux distro. If you do not see support for your printer product listed at the SourceForge site, you can go to http://openprinting.org/printer_list.cgi to check for 3rd party support.
- For MAC, OS X is the top level operating system. Under this operating system listing, HP displays the latest HP Mac driver. Please note with HP Mac drivers, one single driver generally supports different versions (for example Mac OS X v10.2, 10.3, 10.4, and/or 10.5 depending on the product).
NOTE: HP only supports and provides drivers for operating systems for HP-branded, warranty-replaced, or factory-installed hardware that is shipped on or supported by the product.
Why do I get the error message, "Internet Explorer cannot display the webpage"?
Answer:
Identify the ftp address where the target file is located. The ftp address should look something like this:
ftp://ftp.hp.com/pub/printers/software/lj165en.exe
- View the browser status bar once you click on the link to obtain the ftp address.
- Or, from your browser, obtain the ftp address from the page source.
After you have obtained the current file ftp address for the file you want to download, perform the following steps:
- Right click on the web page and select,View ->Source . This should open a file with the page html code
- Click Edit -> Find (if using Notepad) and type "ftp.hp.com" in the Find box and click “Find Next " .
- The ftp address may be in a format that needs modification like: ftp.hp.com%2Fpub%2Fprinters%2Fsoftware/lj165en.exeHighlight this text, copy and paste it into your browser address bar.
- Replace each "%2F" in the address with "/" so the address looks like this: ftp.hp.com/pub/printers/software/lj165en.exe
- Add http:// to the beginning of the address so it looks like this: http://ftp.hp.com/pub/printers/software/lj165en.exeEdited FTP Address in Browserhttp://ftp.hp.com/pub/printers/software/lk165en.exe
- Hit the Enter key to start the download process.
- If you are still having trouble, you can send feedback to webmaster or engage our agents via chat.
Disclaimer
NOTE: One or more of the links above will
take you outside the Hewlett-Packard Web site, HP does not control and
is not responsible for information outside of the HP Web site.
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